Return Policy

SOFTWARE

The software licenses sold on this website are sold as-is and with no guarantee of suitability for any purpose. Please see our TERMS OF USE for more information.

That being said, if you have any questions or issues with software purchased from this website, up to and including a refund request, please feel welcome to CONTACT US. We're a friendly bunch!

HARDWARE

We offer a 14-day, no-questions-asked return policy. If you buy Kush hardware direct from the webstore at thehouseofkush.com, you may ship it back to us within 14 days of receipt for a full refund minus a 5% restocking fee. In order to get your refund, you must first CONTACT US in order to get the appropriate instructions and paperwork. If you do not contact us prior to returning the hardware, we can not guarantee you will receive a refund. 

New Kush hardware, and B-Stock hardware purchased from Kush, comes with a one-year warranty against failure or defects, and a lifetime of free support. If you have questions, or if something goes wrong with your Kush hardware, CONTACT US and we'll take steps to get you back on your feet!

DISCLAIMER

This warranty and refund policy is subject to change without notice at any time. Kush support staff has the final say as to whether or not an order is eligible for refund or return. 

Warranty Information

Hardware purchased from Kush, comes with a one-year warranty against failure or defects. If you have questions, or if something goes wrong with your Kush hardware, CONTACT US and we'll take steps to get you back on your feet!

International Orders

DUTIES, TAXES & FEES

As a US Company, Kush does not include nor collect any duties, taxes, or other fees your government may require of this order. The amount you will pay at checkout reflects only the total purchase price of the products in your cart, plus any applicable shipping charges. For any questions, please feel welcome to contact support!

POWER REQUIREMENTS

Kush 19" Rack Gear comes equipped with auto-switching power supplies, and can be safely plugged in via the appropriate IEC cable or adapter without need of switching for different power grid voltages.